Certifications
Florida Supreme Court Certified
AHLA Panel Mediator
Florida Dept of Financial Services mediator
Florida Court-Qualified Arbitrator
Author: Structural Healthcare Mediation
Qualifications
JD | BS Pharm | RPh
28+ Years Experience
Pharmacy Operations
Contract Negotiations
Vendor Management
HIPAA Compliance
Healthcare & Civil ADR
Where Clinical Insight Meets Legal Precision.
Sophisticated conflict resolution for healthcare, commercial, and civil disputes — delivered by a dual-credentialed Attorney and Registered Pharmacist with over 28 years of industry expertise.
About the PRACTICE
We Don't Just Manage Conflict — We Decode It.
At Structural Dispute Resolution, LLC, every engagement begins with a fundamental question: what is driving this dispute beneath the surface? Led by Charles Manning, JD, BS Pharm, RPh, a dual-credentialed Attorney and Registered Pharmacist, the practice delivers structured, analytically rigorous mediation and arbitration services across a spectrum of healthcare and civil matters.
Whether navigating a high-stakes medical malpractice claim, a complex pharmacy benefit (PBM) contract dispute, or a court-ordered civil matter, Structural Dispute Resolution brings the precise regulatory, clinical, and legal fluency required to bridge the gap — and achieve durable closure.
What Sets Us Apart
  • Dual JD + RPh credentials — exceptionally rare on any mediation roster
  • Deep fluency in healthcare finance, pharmacy operations, and risk management
  • Florida Supreme Court Certified Circuit Court Mediator & Qualified Court Arbitrator
  • AHLA Panel Member for Mediator & Arbitrator
Core Practice Areas
Specialized Healthcare ADR
With over 28 years of experience at the intersection of healthcare, pharmacy, and law, Structural Dispute Resolution speaks the language of providers, payers, and counsel — bringing technical fluency to every negotiation and hearing.
Payer-Provider & PBM Contracting
Reimbursement disputes, pharmacy benefit manager contract challenges, network participation disagreements, and claims adjudication conflicts — resolved with regulatory precision.
Medical Malpractice & No Surprises Act
High-stakes malpractice claims, balance billing disputes under the No Surprises Act, and facility liability matters — structured for efficient, defensible resolution.
Specialty Medication & Pharmacy Operations
Sourcing disputes, specialty drug coverage disagreements, pharmacy operations conflicts, and compounding-related liability — navigated with direct clinical expertise.
HIPAA, Privacy & Health IT/SaaS
Compliance disputes, health data privacy claims, and SaaS vendor disagreements within the healthcare technology space — analyzed through both regulatory and legal lenses.
Don't see what you're looking for? Feel free to reach out — we're happy to discuss your matter directly.
Charles@StructuralDisputeResolution.com · 479-578-0255
Core Practice Areas
General Civil & Commercial Mediation
Providing balanced, efficient resolution for court-ordered and voluntary civil matters, Structural Dispute Resolution serves litigants, insurers, and counsel across a broad range of disputes — with the same rigorous, neutral approach applied to every matter regardless of size or complexity.
Commercial & Contract Disputes
Breach of contract, partnership disagreements, vendor conflicts, and business valuation disputes resolved through structured, interest-based negotiation frameworks.
Landlord-Tenant Matters
Lease interpretation, security deposit disputes, habitability claims, and eviction-adjacent negotiations addressed with procedural fairness and efficiency.
Small Claims & Consumer Debt
Accessible, cost-effective mediation for limited civil matters — including a dedicated 1-hour minimum session option for qualified small claims disputes.
General Civil Valuation Disagreements
Property valuation disputes, insurance appraisals, and damages quantification conflicts where analytical rigor and neutral expertise bring clarity to contested numbers.
Don't see what you're looking for? Feel free to reach out — we're happy to discuss your matter directly.
Charles@StructuralDisputeResolution.com · 479-578-0255
Credentials & Background
A Foundation Built on Two Disciplines
Legal & Mediation Credentials
  • Juris Doctor — Stetson University College of Law
  • Admitted to the Florida Bar
  • Florida Supreme Court Certified Circuit Court Mediator
  • Florida Court-Appointed Arbitrator
Clinical & Executive Foundations
  • BS in Pharmacy — University of Colorado, Cum Laude
  • Registered Pharmacist (RPh) FL and CA
  • Senior leadership in pharmacy operations & risk management
  • Executive experience in client success and healthcare contracting
Community Commitment
  • Volunteer mediator for community and small claims disputes
  • Dedicated to accessible dispute resolution at every level of civil conflict
  • Serving litigants who may not otherwise have access to neutral expertise
Why It Matters
True Neutrality — A Strategic Advantage
In complex healthcare disputes, the mediator's ability to evaluate clinical causation arguments, regulatory compliance positions, and financial exposure simultaneously is often the difference between impasse and resolution. Charles Manning's unique background eliminates the need for extensive expert translation — he arrives at the table already fluent in the technical language of every stakeholder in the room.
No Payer Affiliations
Structural Dispute Resolution, LLC has no contractual relationships, panel agreements, or financial ties to any insurance carrier, managed care organization, or payer network — ensuring zero institutional bias.
No Provider Relationships
Charles Manning holds no hospital privileges, physician partnerships, or provider group affiliations. His analysis of clinical and liability arguments is never colored by professional loyalty to either side.
No Outcome-Based Compensation
Fees are flat and session-based — never contingent on outcome, settlement amount, or party satisfaction. The mediator's only interest is durable, principled resolution.
True neutrality isn't just an ethical obligation — it's a strategic asset that makes resolution possible.
Forthcoming Publication
Structural Healthcare Mediation
Risk, Leverage, and Settlement Architecture in Medical Malpractice, Personal Injury, and Complex Healthcare Disputes
Expected Publication: Mid-to-Late 2026
By Charles F. Manning, JD, BS Pharm, RPh
About the Book
This practical field guide introduces advanced settlement mechanics, complex bracketing doctrines, and structural frameworks tailored for high-stakes healthcare disputes. Written for mediators, litigators, insurance professionals, and healthcare executives — drawing on decades of frontline experience at the intersection of clinical reality and legal exposure.
What Practitioners Will Find Inside
Advanced Settlement Mechanics
Structured approaches to valuing and sequencing concessions where standard positional bargaining fails.
Complex Bracketing Doctrines
Precise frameworks for multi-party bracket negotiations in malpractice and catastrophic injury matters.
Structural Frameworks for ADR
Risk-weighted settlement architecture for the regulatory, clinical, and financial dynamics of healthcare disputes.
Fees & Policies
Transparent, Predictable Fee Structure
This policy governs all mediation sessions scheduled through Structural Dispute Resolution, LLC. It applies to all parties, their representatives, and any other participants. By scheduling a session, all parties acknowledge and agree to the terms set forth below.
SERVICE TIERS, RATES & INCLUSIONS
Tier 1 — Small Claims & Consumer Matters
Applies to small claims court, consumer debt, landlord-tenant, and other straightforward civil disputes.
  • Rate: $300/hour
  • Minimum: 1 hour ($300)
  • Sessions conducted via Zoom or telephone
  • Preparation and document review: not applicable — no prep fees ever charged for Tier 1 matters
Tier 2 — Standard Civil & Healthcare Matters
Applies to general civil, commercial, and healthcare-related disputes including payer-provider, physician employment, contract, and complex commercial matters.
Document Review / Prep Included: Tier 2 flat rates include up to 4 hours of document review and preparation for a half day, and up to 8 hours for a full day.
Overage Cap: Half-day sessions that run beyond 4 hours are billed at $400/hour until the full-day rate of $2,800 is reached. Beyond the full-day rate, $400/hour applies.
CANCELLATION POLICY
Timely Cancellation — No Charge
Cancellations made more than 48 hours before the scheduled session will not incur a fee. The session may be rescheduled at no additional charge, subject to availability.
Late Cancellation -Fee
Cancellations within 48 hours will be charged 50%: Tier 1 (1-hour minimum): $150 | Tier 2 Half Day ($1,600): $800 | Tier 2 Full Day ($2,800): $1,400. Applies regardless of reason, except documented emergencies at mediator's sole discretion.
No-Show Policy
No-Show Fee: 50% of applicable session minimum. Session may close 20 minutes after scheduled start. A second no-show results in termination of engagement. All outstanding fees remain due.
PAYMENT TERMS
  • A 20% deposit is required prior to scheduling all Tier 2 matters. Sessions will not be confirmed until deposit is received.
  • Invoices are due within 14 days of issuance.
  • Accepted payment methods: check, ACH/bank transfer, or other methods as agreed.
  • Overage fees are invoiced promptly following the session.
RESCHEDULING
Timely cancellations (more than 48 hours notice) may be rescheduled once at no charge, subject to availability. Rescheduling requests within 48 hours are treated as a late cancellation.
MEDIATOR CANCELLATION POLICY
Structural Dispute Resolution, LLC is committed to honoring all scheduled sessions. In the rare event that the mediator must cancel:
  • The mediator will provide as much advance notice as possible.
  • No cancellation fee will be charged to any party.
  • The session will be rescheduled at a mutually agreeable time at no additional charge.
  • Any deposit paid will be held and applied to the rescheduled session, or returned in full if the parties prefer.
Fees & Policies
Travel Expense Policy
All travel expense determinations are based on distance from Bentonville, Arkansas (mediator's home base). Remote sessions (video/telephone) incur no travel charges. In-person sessions are subject to the following policy:
Zone 1 — Local (Up to 150 Miles)
  • Venue: Host party provides location
  • Mileage: IRS standard rate (round trip)
  • Meals: Not charged
  • No minimum: Standard tier rates apply
Zone 2 — Regional (151–350 Miles)
  • Session Minimum: 4-hour minimum ($1,600)
  • Mileage: IRS standard rate (round trip)
  • Hotel: 1 night at actual cost, if needed
  • Car Rental: Actual cost
  • Meals: $60/day flat allowance
  • No airfare charged
Zone 3 — Extended Travel (Over 350 Miles)
  • Session Minimum: 4-hour minimum ($1,600)
  • Airfare: Actual cost, coach/economy
  • Hotel: Actual cost
  • Car Rental: Actual cost
  • Mileage: IRS rate to/from airports
  • Meals: $60/day flat allowance
General Travel Terms
  • All travel expenses billed at actual cost. No markup.
  • Mileage billed at the IRS standard mileage rate in effect at time of travel.
  • Travel time is not separately billed — only session time and approved expenses apply.
  • Parties will be notified of estimated travel expenses in advance of scheduling confirmation.
  • Travel expenses are invoiced separately from session fees following conclusion of mediation.
  • For AHLA-administered cases, travel expenses are invoiced through the AHLA ECM as a separate line item.
Process
How a Mediation Engagement Works
From initial contact to final resolution, Structural Dispute Resolution is designed to be efficient, transparent, and professionally managed at every step.
Remote (video and telephone) engagements are available nationwide. In-person mediations are available in Northwest Arkansas, other locations are also possible, but travel fees may apply. Most parties report that pre-session preparation (optional) provided by Charles Manning meaningfully accelerates the path to resolution on the day of the session.
Contact & Booking
Ready to Schedule?
Charles Manning brings a rare combination of clinical credentials, legal training, and executive-level healthcare industry experience to the mediation table. His dual RPh/JD perspective allows him to engage with the financial, regulatory, and systemic dimensions of a dispute with equal fluency — a perspective that transforms how disputes are understood, valued.
About Charles Manning — Full Bio
Healthcare Neutral | Mediator
Healthcare and corporate pharmacy disputes require more than general legal knowledge; they require deep operational fluency. Throughout his career, Charles Manning has sat at every side of the negotiating table. He has held pharmacy operations roles, acquisitions, training, recruiting, managed large vendor relationships, contracting, business development, billing systems, pharmacy audit, e-prescribing, prescriber data, strategy in the specialty medication market, and designed a corporate HIPAA compliance program. Today, Charles leverages this diverse corporate and clinical background to serve as a Certified Civil Mediator. By combining his legal training from Stetson University College of Law with his decades of practical pharmacy leadership, Charles helps organizations resolve high-stakes disputes without the financial and operational drain of prolonged litigation. He provides parties with a neutral who doesn't need a briefing on industry acronyms, billing workflows, or regulatory compliance, allowing disputes to be resolved with maximum efficiency and deep sector insight.
Ready to move forward? Schedule your session directly by email or phone — Charles Manning personally responds to every inquiry.
Contact Information
Practice: Structural Dispute Resolution, LLC
Mediator: Charles F. Manning, JD, BS Pharm, RPh
Service Area: Remote nationwide · In-person Northwest Arkansas. Ask for travel quote for other in-person locations.
Schedule Your Session
To initiate scheduling, please contact us directly by email or phone. Charles Manning personally reviews each inquiry to assess the nature of the dispute, confirm there is no conflict of interest, and recommend the appropriate session format and duration.
For added flexibility, sessions are available on weekends and late afternoons — because resolving disputes shouldn't have to wait for business hours.
For urgent matters or time-sensitive docket placements, telephone contact is recommended for the fastest response.

Charles F. Manning, Esq.